Refund policy

Our Promise on Every Refurbished Item

Note: This policy applies to online purchases made through mrbargain.com.au only. In-store purchases at our Cannington location may be subject to different terms. Please check with our in-store staff for details. Nothing in this policy limits your rights under the Australian Consumer Law.

Every product we sell is professionally tested and inspected before it's listed. If something isn't right, here's exactly how we make it right.

1. Dead-on-Arrival / Faulty Item / Dissatisfied with the Quality
If your item arrives faulty, not working, or doesn't match its advertised condition (e.g. "Excellent" or "As New"), contact us at support@mrbargain.com.au. We'll arrange a full refund or replacement, your choice, and we'll cover the return shipping. No restocking fee applies.

2. 7-Day Change of Mind (Online Only)
Not the right fit? You can return a refurbished item for a change of mind refund within 7 days of your parcel arriving. To be eligible, the item must be:

• in the same condition you received it, with no new marks, damage or liquid exposure;
• returned with all original packaging, accessories and anything else included in the order; and
• for phones, tablets, laptops and watches: signed out of all accounts (e.g. Apple ID / Find My, Google account) and reset to factory settings.

Change of mind return shipping is paid by the customer, and original shipping charges are not refunded. Once we receive and inspect the item, we'll refund the purchase price to your original payment method.

3. 3-Month Warranty
Every refurbished item is backed by our 3-month Mr. Bargain warranty, covering eligible faults during the warranty period. If a covered fault occurs after your first 7 days, contact us and we'll repair, replace, or refund the item at our discretion.

What's Not Covered
Change of mind (Online) returns are not accepted:

• after 7 days from delivery;
• on brand new items once the box seal has been broken;
• on hygiene-sensitive items such as earbuds and in-ear headphones (these can only be returned for a major fault); or
• on items marked as clearance or final sale (except where a major fault applies).

The warranty does not cover physical damage, liquid damage, or faults caused by misuse, unauthorised repairs or software modifications after delivery.

How to Start a Return
Contact us at support@mrbargain.com.au with your order number and reason for return. Please don't send items back before we've confirmed the return. Items sent without prior approval may not be accepted. Once approved, we'll send you return instructions (and a prepaid return label for faulty or not-as-described items).

Exchanges
The fastest way to get the item you want is to return the one you have, and once your return is approved, place a new order for the replacement.

Refunds
Once we've received and inspected your return, we'll let you know if your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Please allow extra time for your bank or card provider to process and post it. If more than 15 business days have passed since your return was approved and you haven't received your refund, contact us at support@mrbargain.com.au.