Refund policy

Our Promise on Every Refurbished Item

Note: This policy applies to online purchases made through mrbargain.com.au only. In-store purchases at our Cannington location may be subject to different terms. Please check with our in-store staff for details.

Every product we sell is professionally tested and inspected before it's listed. If something isn't right, here's exactly how we make it right.

1. Dead-on-Arrival / Faulty Item / Dissatisfied with the Quality (first 7 days)
If your item arrives faulty, not working, or doesn't match its advertised condition (e.g. "Excellent" or "As New"), contact us within 7 days of delivery at support@mrbargain.com.au. We'll arrange a full refund or replacement, your choice, and we'll cover the return shipping. No restocking fee applies.

2. 3-Month Warranty
Every refurbished item is backed by our 3-month Mr. Bargain warranty, covering eligible faults during the warranty period. If a covered fault occurs after your first 7 days, contact us and we'll repair, replace, or refund the item at our discretion.

What's Not Covered
Outside of the guarantee above, we don't accept returns for change of mind. Hygiene-sensitive items such as earbuds can only be returned if a major fault is found, not for change of mind. Items marked as clearance or final sale are excluded from returns, except where a major fault applies.

How to Start a Return
Contact us at support@mrbargain.com.au with your order number and reason for return. Please don't send items back before we've confirmed the return. Items sent without prior approval may not be accepted. Once approved, we'll send you a return shipping label and instructions.

Exchanges
The fastest way to get the item you want is to return the one you have, and once your return is approved, place a new order for the replacement.

Refunds
Once we've received and inspected your return, we'll let you know if your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Please allow extra time for your bank or card provider to process and post it. If more than 15 business days have passed since your return was approved and you haven't received your refund, contact us at support@mrbargain.com.au.